/* ── TICKET LOOKUP PAGE ───────────────────────────────────── */
.lookup-wrap {
  min-height: 100vh;
  padding-top: var(--nav-h);
  display: flex;
  align-items: flex-start;
  justify-content: center;
  padding-bottom: 60px;
}

.lookup-inner { width: 100%; max-width: 700px; padding: 48px 24px 0; }

.lookup-heading {
  text-align: center;
  margin-bottom: 32px;
}

.lookup-eyebrow {
  font-family: var(--font-heading);
  font-size: .62rem;
  letter-spacing: .28em;
  text-transform: uppercase;
  color: var(--gold);
  opacity: .7;
  margin-bottom: 8px;
}

.lookup-title {
  font-family: var(--font-heading);
  font-size: 1.6rem;
  font-weight: 700;
  letter-spacing: .1em;
  text-transform: uppercase;
  color: var(--cream);
}

.lookup-title span { color: var(--gold); }

.lookup-auth-card { max-width: 100%; padding: 32px 36px 36px; }
.lookup-auth-card .form-group { margin-bottom: 20px; }

.lookup-form-note {
  text-align: center;
  margin-top: 16px;
  font-size: .82rem;
  color: var(--text-dim);
}

.lookup-back-note {
  text-align: center;
  margin-top: 20px;
  font-size: .82rem;
  color: var(--text-dim);
}

.btn-lookup {
  width: 100%;
  margin-top: 4px;
}

/* ── TICKET CARD ──────────────────────────────────────────── */
.ticket-card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  box-shadow: var(--shadow);
  overflow: hidden;
  margin-top: 28px;
}

.ticket-card::before {
  content: '';
  display: block;
  height: 2px;
  background: linear-gradient(90deg, transparent, var(--gold), transparent);
  opacity: .6;
}

.ticket-card-header {
  padding: 20px 28px;
  border-bottom: 1px solid var(--border);
  background: linear-gradient(135deg, var(--bg-card-2), var(--bg-card));
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 12px;
}

.ticket-ref {
  font-family: var(--font-mono);
  font-size: .85rem;
  color: var(--gold);
}

.ticket-meta {
  display: flex;
  gap: 10px;
  align-items: center;
  flex-wrap: wrap;
}

.ticket-type-label {
  font-family: var(--font-heading);
  font-size: .62rem;
  color: var(--text-dim);
  letter-spacing: .12em;
  text-transform: uppercase;
}

.ticket-status {
  font-family: var(--font-heading);
  font-size: .58rem;
  font-weight: 700;
  letter-spacing: .12em;
  text-transform: uppercase;
  padding: 3px 9px;
  border-radius: 2px;
  border: 1px solid;
}

.ts-open        { color: #FBBF24; border-color: rgba(251,191,36,.4);  background: rgba(251,191,36,.08);  }
.ts-in_progress { color: #38BDF8; border-color: rgba(56,189,248,.4);  background: rgba(56,189,248,.08);  }
.ts-resolved    { color: #22C55E; border-color: rgba(34,197,94,.4);   background: rgba(34,197,94,.08);   }
.ts-closed      { color: #909090; border-color: rgba(144,144,144,.3); background: rgba(144,144,144,.06); }

.ticket-body { padding: 28px; }

.ticket-title-text {
  font-family: var(--font-heading);
  font-size: 1rem;
  font-weight: 700;
  letter-spacing: .06em;
  color: var(--cream);
  margin-bottom: 20px;
}

/* ── REPLY THREAD ─────────────────────────────────────────── */
.reply-thread { display: flex; flex-direction: column; gap: 16px; }

.reply-thread-empty { font-size: .85rem; color: var(--text-dim); padding: 12px 0; }

.reply {
  padding: 14px 18px;
  border-radius: var(--radius);
  border: 1px solid var(--border);
  background: var(--bg-card-2);
}

.reply.staff { border-left: 3px solid var(--gold); background: rgba(201,168,76,.04); }

.reply-meta {
  display: flex;
  align-items: center;
  gap: 10px;
  margin-bottom: 8px;
}

.reply-author {
  font-family: var(--font-heading);
  font-size: .72rem;
  font-weight: 700;
  letter-spacing: .06em;
  color: var(--cream);
}

.reply-staff-tag {
  font-family: var(--font-heading);
  font-size: .55rem;
  font-weight: 700;
  letter-spacing: .1em;
  text-transform: uppercase;
  color: var(--gold);
  background: rgba(201,168,76,.1);
  border: 1px solid var(--border);
  padding: 1px 6px;
  border-radius: 2px;
}

.reply-time {
  font-family: var(--font-mono);
  font-size: .72rem;
  color: var(--text-dim);
  margin-left: auto;
}

.reply-body {
  font-size: .88rem;
  color: var(--text);
  line-height: 1.7;
  white-space: pre-wrap;
}

.reply-form {
  margin-top: 24px;
  padding-top: 24px;
  border-top: 1px solid var(--border);
}

.reply-form-title {
  font-family: var(--font-heading);
  font-size: .68rem;
  font-weight: 700;
  letter-spacing: .14em;
  text-transform: uppercase;
  color: var(--gold);
  opacity: .7;
  margin-bottom: 14px;
}

.reply-error { margin-bottom: 12px; }

.textarea-reply { min-height: 100px; }

.reply-btn-row {
  display: flex;
  justify-content: flex-end;
}

.btn-reply {
  font-size: .72rem;
  padding: 11px 22px;
}

/* ── RESOLUTION BOX ───────────────────────────────────────── */
.resolution-box {
  background: rgba(34,197,94,.06);
  border: 1px solid rgba(34,197,94,.25);
  border-radius: var(--radius);
  padding: 14px 18px;
  margin-bottom: 16px;
}

.resolution-label {
  font-family: var(--font-heading);
  font-size: .6rem;
  font-weight: 700;
  letter-spacing: .14em;
  text-transform: uppercase;
  color: #22C55E;
  margin-bottom: 6px;
}

.resolution-text { font-size: .87rem; color: var(--text); line-height: 1.65; }

/* ── TICKET SUBMIT ────────────────────────────────────────── */
.form-header-compact { margin-bottom: 28px; }

.field-required { color: var(--red-bright); }

.input-mono { font-family: var(--font-mono); }

.textarea-sm { min-height: 80px; }
.textarea-md { min-height: 120px; }
.textarea-lg { min-height: 140px; }

.ref-hint {
  font-size: .82rem;
  color: var(--text-dim);
  margin-top: -8px;
  margin-bottom: 24px;
}

/* ── SUPPORT PAGE ─────────────────────────────────────────── */
.support-section-header { text-align: center; margin-bottom: 36px; }

.lookup-inner--section { padding-top: 0; width: 700px; max-width: 100%; margin: 0 auto; }

/* ── TICKET LANDING PAGE ──────────────────────────────────── */
.tickets-hero { padding: 120px 24px 60px; }

.section-title--tight { margin-bottom: 12px; }

.tickets-lookup-hint {
  margin-top: 14px;
  font-size: .82rem;
  color: var(--text-dim);
}

.section--cards { padding-top: 0; padding-bottom: 80px; }

.tickets-grid-wrap {
  max-width: 860px;
  margin: 0 auto;
  padding: 0 24px;
}

.feature-grid--tickets {
  grid-template-columns: repeat(auto-fit, minmax(240px, 1fr));
  gap: 24px;
}

.feature-card--left { text-align: left; padding: 32px 28px; }
.feature-card--left .feature-card-suit { font-size: 2rem; margin-bottom: 12px; }
.feature-card--left h3 { margin-bottom: 8px; font-size: .9rem; }
.feature-card--left p  { font-size: .85rem; line-height: 1.6; }

.suit--red  { color: var(--red-bright); }
.suit--blue { color: #38BDF8; }

.ticket-card-cta {
  margin-top: 18px;
  font-family: var(--font-heading);
  font-size: .62rem;
  letter-spacing: .14em;
  text-transform: uppercase;
  color: var(--gold);
  opacity: .7;
}

.footer-minimal {
  background: var(--bg-card);
  border-top: 1px solid var(--border);
  padding: 32px 24px;
  text-align: center;
}

.footer-minimal-text {
  font-family: var(--font-heading);
  font-size: .65rem;
  letter-spacing: .14em;
  text-transform: uppercase;
  color: var(--text-dim);
}